Welcome to Soccer Mystery Box! We are committed to delivering your mystery football packages safely, quickly, and securely anywhere in the world. Please review our shipping details, turnaround times, and delivery guarantees below.

🚚 Shipping Methods & Estimated Delivery Times

• Standard In-Stock Items: Processed within 1–3 business days.

• Rare & Specialty Team Items: Processed within 1–5 business days.

⏱️ Please Note: Adding custom heat-printed name/number sets, sleeve badges, or special team/league exclusion requests may add 1–2 extra days to the order preparation process.

🛡️ 100% Delivery Guarantee Service

Your order is guaranteed to arrive at your doorstep.

If your package is officially confirmed as lost, damaged in transit, or permanently stuck in customs by the shipping carrier, we will provide a FREE replacement reshipment right away.

(Please note: While a reshipment creates a fresh shipping cycle, our primary goal is to ensure you receive your items without financial loss).

⏳ Potential Processing & Delivery Delays

While we aim to ship every order as fast as possible, certain situations may postpone your dispatch time:

• 🎨 Personalization & Customization: Name, number, or official badge hot-transfers.

• 📝 Custom Exclusion Requests: Handpicking jerseys based on your specific rival team/color exclusion notes.

• 🗓️ Peak Holidays & Major Tournaments: High demand during Christmas, World Cup, Euro Cup, or national holidays.

• 🔒 Manual Security/Billing Verification: Standard checks for flagged billing or address discrepancies.

Note: If your order contains multiple items and one item is temporarily backordered, we may ship the available portion first and send the remaining item separately.

📦 P.O. Box & APO/FPO Military Addresses

• P.O. Boxes: Yes, we ship to P.O. Boxes using Standard Postal Services (e.g., USPS / China Post).

• APO / FPO Military Addresses: Delivery typically takes 3 to 4 weeks via standard mail networks.

• ⚠️ Express Shipping Limitation: Express couriers (DHL / FedEx / UPS) CANNOT deliver to P.O. Boxes or Military Addresses. If you select Express Shipping for a Box address, it will automatically be routed via standard postal express.

🗓️ Holiday Operations & Customer Service

• Customer Support: Our online customer care team (Email & WhatsApp) operates 24/7 year-round, including weekends and holidays.

• Warehouse Dispatch: Shipping carriers and international post offices pause package pickup on major national holidays. Orders placed during these periods will ship immediately on the next business day.

🛠️ Missing, Incorrect, or Defective Items

If an item is missing from your parcel or if you received the wrong jersey size/style, that’s on us, and we sincerely apologize!

How we fix it:

1. Take a clear photo of the item received and the shipping label on your package.

2. Contact our support team immediately via email or WhatsApp.

3. We will inspect the mistake and reship a brand-new replacement free of charge or issue a store credit/refund.

💳 Customs, Taxes & Import Duties

• European Union (EU Countries): An 8% VAT is transparently calculated and collected at checkout to streamline European customs clearance.

• United States & Non-EU Countries: Import taxes are generally not charged at checkout. However, depending on your destination country, local customs officials may assess taxes, duties, or brokerage fees upon entry.

• Customer Responsibility: Customers are responsible for any border clearance fees, duties, or taxes assessed by their local government.

• Refuse Shipment Policy: If an international shipment is refused by the receiver due to unpaid customs fees/duties, we reserve the right to assess a restocking fee and recover the return logistics costs billed to us.

💬 Have Questions About Your Order?

Our team is always ready to track your parcel or assist with your order notes!

• 📧 Email: soccermysterybox@gmail.com

• 📱 WhatsApp: +1 (503) 209-6528

• ⏰ Response Time: Everyday 8:00 – 17:00 (GMT+8) (Replies within 12 hours)